KING's HOTEL First Class

jahmar armstrong (27.09.2017 18:04)
Phenominal facilities . Exceptional Desk staff. By far one of the nicest places I've stayed since being here

Rakesh Ramchandani (25.09.2017 03:04)
Old charm hotel with decent size rooms. The staff is very friendly and multi ethnic. Can speak a bunch of languages along with German. The breakfast spread is very good too.

Denard Mondesir (13.09.2017 04:04)
This hotel is one of the best places to stay in Munich. The staff was really nice and did a great job accommodating us during our stay. It's right near the train station and is also near downtown where you can find many great places to eat and drink.

Vanae Van Weigel (06.09.2017 13:01)
We originally booked a week stay at this hotel but because of poor management & loud disturbances, we checked out early. The first morning of our stay, I was woken up at 8:30am by loud drilling in the room nearby. I called the front desk - they assured me that the drilling would end in a few minutes and it was only for this day. I told her to be sure to pass this along to the manager that it's unacceptable to be drilling at this morning time. Well, the drilling lasted throughout the entire day and you could hear it down the hallway. I called back to the front desk - she had no idea it was still going on, so she offered me a complimentary breakfast for that day (breakfast buffet wasn't great and wouldn't be worth the 17 euros anyways). The next morning, drilling at 10am. Then the following morning, I was woken up again by the loudest drilling sound (it was next door) at 8:30am. It was so loud that we took a video to capture the volume. We phoned to talk to the manager and this is where it got worse. Instead of apologizing, pushing the drilling maintenance to a later time in the day or moving us to a new room, the manager (Valentino) argues with us and justifies why it's ok to do this maintenance in the morning. When I asked "Do you think it's reasonable for a 4 star hotel guest to have a quiet, peaceful morning?", he answered "I partly agree." SERIOUSLY??? The core of a hotel business is so that guests can have a relaxing stay that they pay 4 star amount for - it's not a construction site. Then the Valentino the manager, downplays our concerns and says - It's not MAJOR construction and we're the only ones complaining. Well, the drilling happens to be next door to us so it's understandable that it's disruptive to us. Our video will show how loud it was! UNACCEPTABLE. I would understand if they apologized and stopped this disruptive management decision to drill but they were justifying their POOR SERVICE. I don't think they understand how to deliver quality customer service and experience - the very least, is a quiet stay. If there were guests making this volume of noise, they would be informed to stop. So why is it ok for a scheduled, purposed loud disturbance over multiple days? I would never stay here ever again and would not recommend this hotel to anyone due to their bad service.

Arne Trautmann (12.08.2017 02:09)
The hotel has an excellent location. People are friendly and helpful. The rooms are okay, but the a/c dates from the 18th century or so and is awfully noisy.

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