J H (16.10.2017 05:09)
I prebooked a taxi in advance, the driver picked up another passenger, I was left waiting for a replacement taxi for a good 25mins or more. Even then, they did not action my susequent booking correctly in the system. Only on the 3rd order did they get it right. Totally unreliable service and what a let down by the North Shore Taxi driver.
Ammar Jenbla (09.08.2017 02:28)
They take 20 min when in front of the station and sometimes they pick the wrong person up and drivers sometimes are not family friendly or friendly at all
Carol Davey (04.05.2017 22:25)
Disgusting service. We booked a taxi for 9 people 24 hour in advance. Rang to confirm 2 hours before. despite 2 calls they still left us on the side of the road for 55 minutes and then finally sent a 7 seater van to collect the 2 people who had not given up and called an uber. No a offer of compensation. I would never use them again.
Jodie Littler (22.04.2017 18:04)
Appalling service. Rang and ordered a taxi. Got a call back from one of the drivers telling me how much the fare would cost in advance. When I disputed the amount due to not actually going anywhere so I'm not agreeing to anything, got hung up on. Stood waiting for a while. Rang back and told a taxi was 500 metres away and on it's way to me. 30 minutes later, over it so rang another company. Will never use north shore taxis again
Julie Hinchco (29.03.2017 06:27)
I will never use North Shore Taxis again - their service is appalling. We had a wedding on Friday 24/03/17 at Northridge Country Lodge in Wainui Rd, Silverdale. It is in the country and because of this I organised myself to book a 9 seater van for pick up at 11pm. Got the confirmation and reference number. So when the van had not turned up at 11.10pm I rang to be told there were no 9 seater vans available: Hello, I had booked the Monday prior!! So then as there were only 4 of us by this stage I asked for a car - yes I was told - ring back if nothing has turned up in 15 minutes. 15 minutes later phoned through - lady at dispatch knew me by now and was most unhelpful - apparently because I had changed my order from a 9 seater van to a car my Reference had been cancelled - so we had to make another order!!! 11.40 a car turned up - felt sorry for the poor driver who coped our displeasure - it was not his fault. This was not the worst as other guests at the wedding from overseas had the same problem - although they had used the van to get out to the event, it did not turn up for return journey. North Shore Taxis if you cannot supply your vans PLEASE DO NOT TAKE THE ORDER. Was not impressed waiting for 40 minutes late at night. I am of the older generation and I will quickly get my adult children to sign me up for UBER
